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WriterTech journalist with over eight years of experience. I specialize in mobile devices, PCs and consumer tech, as well as software and apps. Head of Xataka Basics, where everyone can find complex tech topics explained in an easy and accessible manner.
Alba Mora
WriterAn established tech journalist, I entered the world of consumer tech by chance in 2018. In my writing and translating career, I've also covered a diverse range of topics, including entertainment, travel, science, and the economy.
Chromecast users worldwide have reported that their devices have stopped working and that they can’t screen mirror content. Restarting the dongle doesn’t seem to fix the issue.
In this post, we’ll explain the nature of the error and what might be causing it. We’ll also identify the specific models affected by the issue, and provide tips on how to address it.
Table of Contents (3)
What’s Wrong With Chromecast Devices?
There seems to be a widespread issue affecting some Chromecast models worldwide. Many users are experiencing problems mirroring content to their devices. Specifically, when trying to cast a video or other content from a phone to a TV using Chromecast, it simply doesn’t work.
Additionally, users are also unable to access the device’s settings through the Google Home app, which is typically used for managing Chromecast devices. It feels as though the devices have completely stopped functioning.
Users are encountering error messages, even though it was working previously. One error message says, “Untrusted device: [name] couldn’t be verified.” In some instances, the alert suggests an outdated firmware version as the cause of the problem.
What Chromecast Devices Are Experiencing Issues?
This issue seems to be impacting older Chromecast models, such as the second generation and Chromecast Audio. Newer models, like Google TV and Chromecast Ultra, don’t seem to be experiencing any issues.
How to Fix Chromecast Issues
Unfortunately, there’s currently no solution to the Chromecast issue. Common troubleshooting methods, such as resetting or rebooting the device, aren’t fixing the issue. As such, your Chromecast will remain non-functional, and no immediate fixes are available.
Google is expected to release an update in the coming hours or days to address the error. We suggest you keep an eye out for updates in the Google Home app or any firmware updates for your Chromecast.
Image | Victor Carvalho
Related | Google TV vs. Chromecast: Which Streaming Service Is the Best Fit for You?
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